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Information for Parents and Families

Supporting your child
In School

Our welfare teams continue to offer student support through our ‘hubs’. In school, we have reiterated, through assemblies, how students can seek support if they feel that they need someone to talk to about how they feel.  If you are concerned about your child’s wellbeing, you can contact their hub via the normal email or phone contacts:



In addition to this we continue to run expanded counselling services within school, where children need additional support for their mental health.

Outside of school

If you are concerned about your child’s mental health and wellbeing outside of school, there are a number of organisations that are focused on helping young people. Whilst these are all broadly focused on mental health, some of them are specifically focused on bereavement and suicide.

Cheshire East Consultation Service 
Do you have a concern about a child?
The Cheshire East Consultation Service (ChECS) is the ‘front door’ for access to services, support and advice for children and their families, from early help and support through to safeguarding and child protection.

Phone ChECS on 0300 123 5012 (option 3) Callers will be directed to a Unit Coordinator who will ask if the concerns are early help or safeguarding. You will then be directed to either Practitioner Support Officer (EHB) for Early Help concerns or a Social Worker (ChECS) for safeguarding concerns. The worker will gather your information and advice you of the next step.

If you need to contact someone out of hours and you believe it to be an emergency that can't wait, please call our Emergency Duty Team on 0300 123 5022.

Organisations that can offer Support and Advice 

Cheshire East Live Well

Citizens Advice Bureau Cheshire East : 03444 111 444 

Crewe Branch 01270 303 003- No advice can be given out using this line)

CEDAH: Cheshire East Domestic Abuse Hub
CEDAH is a 24 hour point of contact for anyone experiencing domestic abuse or anyone concerned for others. 

CEDAH provides information, a helpline and onward referral for any family member - adults who are harmed and those who are hurting others as well as children and young people. People are assessed according to risk and need and the right combination of services is put in place for the whole family.

0300 123 5101 or 999 in an emergency
(text number only) 07777 941464

Cheshire East Domestic Abuse Services - click here


A charity providing information and support for people affected by mental health issues

Mind Have helplines open Mon- Fri 9-6 (Excluding bank holidays):
For information on mental health issues, including where you can get help in your area, 

0300 123 3393
Text: 86463
and a legal helpline

0300 466 6463

A charity providing information and support for people affected by mental health issues including wellbeing information, a support phone line 16.30- 22.30 daily, online support groups:
0300 304 7000

A charity for children and parents of children who have mental health problems. They do have a helpline for parents which is available Mon- Fri 9.30- 4 but you can communicate with them via email as well and they have a lot of links and support for parents and young people themselves



Visyon has been supporting the emotional health of children, young people and their families in the Cheshire and Staffordshire moorlands areas since 1994.

Online support for young  people in Cheshire East. This is sometimes easier for young people to access/ engage in, than face to face support. It is anonymous and young people can access 1-1 support, access self help information and get community support. 

1-1 support hours are Mon- Fri 12-22.00, Sat and Sunday 18-22.00
The site is moderated to protect the people who use it and maintain anonymity:


National charity for the prevention of young suicide. Information and support for young people and anyone worried about a young person. Helpline open mon – fri 10am- 10pm, wkends 2pm- 10pm, bank holidays 2pm- 5pm

Call: 0800 068 41 41
SMS: 07786 209697

Cruse Bereavement Care

Grief can be overwhelming - you don't have to deal with it alone. Cruse Bereavement Support is here. Call our helpline or chat online.

●    Helpline 0808 808 1677


They offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

Free Helpline: 116 123

Local Branch is:

The Samaritans of South Cheshire

2 Hall O'Shaw Street, Crewe, Cheshire, CW1 4AE

T: 01270 216666 (local call charges apply)


Single parents/ relationships



South Cheshire CLASP aims to reach out and support those in the local community who are affected by the difficulties associated with parenting alone, whatever their circumstances.  We offer friendly support and encouragement to assist with the progression from crisis to wholeness and a positive future for the whole family. Clasp support single parents, children, and step parent families:    01270 250629


The leading national charity working with single parent families. They provide information and support over contact, legal issues, separation, finances and lots more. They have some local groups (Wilmslow, Macclesfield and Altrincham)Single parent helpline: 0808 802 0925

The Education Team at NCA-CEOP is developing a new support package to help you through the coming weeks and months - Helpsheet for Parents - Helpsheet for Students

Thinkyouknow website - click here

Parent Information - click here

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